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SLR-Mail No.2596

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Date:2019-07-31 15:27:50
Sender:&#8221;Laing, Jason (Peraton) (US Person)&#8221; <jlaing@peraton.com>
Subject:[SLR-Mail] No.2596: Re: SLR Operations Center File Server
Author:unknown
Content:From nobody Thu Aug 1 00:00:19 2019
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All,

Almost all File Server connectivity and functionality has been restored, th=
ough we do have one process that is being run manually run. This process w=
ill be moved back into automation in the near future, and there should be n=
o impact to users. Thank you, everyone, for your patience as we worked to =
resolve this issue!

Jason Laing
SLR Operations Lead
NASA Space Communications Network Services
Office: 301.823.2631

[cid:98ed86a0-1194-415e-a37c-2bd9b595f8ec]

From: Laing, Jason (Peraton) (US Person)
Sent: Monday, July 29, 2019 11:36 AM
To: ilrs-ac@lists.nasa.gov; ilrs-aac@lists.nasa.gov; ilrs-sta@lists.nasa.go=
v; slr-mail.dgfi@tum.de
Cc: ilrs-cb@lists.nasa.gov; gsfc-cddis-ops@lists.nasa.gov; christian.schwat=
ke@tum.de; Szwec, Christopher (Peraton) (US Person); Lamb, Rivers C. (GSFC-=
61A0)
Subject: RE: SLR Operations Center File Server

All,

Work on the File Server is proceeding as expected: Currently, station perso=
nnel should be able to access the SLR OC File Server, and SLR OC personnel =
will be providing updated predictions to the stations later today.

We´re still working to restore access for CDDIS deliveries, and expect that=
will be back in place by Wednesday. If our timeline changes, I´ll be sure=
to send a status update.

Thank you for your patience as we work to restore access.

Jason Laing
SLR Operations Lead
NASA Space Communications Network Services
Office: 301.823.2631

[cid:98ed86a0-1194-415e-a37c-2bd9b595f8ec]

From: Laing, Jason (Peraton) (US Person)
Sent: Friday, July 26, 2019 4:21 PM
To: ilrs-ac@lists.nasa.gov; ilrs-aac@lists.n=
asa.gov
Cc: ilrs-cb@lists.nasa.gov; gsfc-cddis-ops@l=
ists.nasa.gov; christian.schwatke@tum=
.de; Szwec, Christopher (Peraton) (US Per=
son) >; Lamb, Rivers C. (GSFC=
-61A0) >
Subject: SLR Operations Center File Server

All,

Yesterday, the SLR Data Operations Center experienced a crash on our File S=
erver, the system used for receiving station observation data and sending p=
roducts to CDDIS and other users. This outage was originally seen as inter=
mittent connectivity failures, but by the end of the day yesterday, the Fil=
e Server was almost entirely unusable.

We´ve been working to resolve this problem for the past day, and while we´v=
e been able to bring a new File Server online, we are currently in the proc=
ess of configuring access for the system. That process should be complete =
by Monday of next week for station operations personnel, and Wednesday of n=
ext week for CDDIS file transfers. Please feel free to reach out to me or =
the SLR OC at gsfc-slr-data-ops@lists.nasa.govts.nasa.gov> if you have any questions. Thank you,

Jason Laing
SLR Operations Lead
NASA Space Communications Network Services
Office (auto FWD to cell): 301.823.2631

[cid:98ed86a0-1194-415e-a37c-2bd9b595f8ec]


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>





All,


 


Almost all File Server connectivity and functionalit=
y has been restored, though we do have one process that is being run manual=
ly run.  This process will be moved back into automation in the near f=
uture, and there should be no impact to
users.  Thank you, everyone, for your patience as we worked to resolv=
e this issue!


 



Ja=
son Laing


SLR =3D”color:#00B0F0”>Operations Leadan>


NASA Space Communicati=
ons Network Services
=


Office: 301.823.2631:p>


=
 


87in;height:.2812in” id=3D”_x0000_i1027” src=3D”cid:image001.png@01D54792.F=
B94FBE0” alt=3D”cid:98ed86a0-1194-415e-a37c-2bd9b595f8ec”>



 



0in 0in”>

From: Laing, Jason (Peraton) (US Person)

Sent: Monday, July 29, 2019 11:36 AM

To: ilrs-ac@lists.nasa.gov; ilrs-aac@lists.nasa.gov; ilrs-sta@lists.=
nasa.gov; slr-mail.dgfi@tum.de

Cc: ilrs-cb@lists.nasa.gov; gsfc-cddis-ops@lists.nasa.gov; christian=
.schwatke@tum.de; Szwec, Christopher (Peraton) (US Person); Lamb, Rivers C.=
(GSFC-61A0) <rivers.lamb@nasa.gov>

Subject: RE: SLR Operations Center File Server




 


All,


 


Work on the File Server is proceeding as expected: C=
urrently, station personnel should be able to access the SLR OC File Server=
, and SLR OC personnel will be providing updated predictions to the station=
s later today.


 


We’re still working to restore access for CDDI=
S deliveries, and expect that will be back in place by Wednesday.  If =
our timeline changes, I’ll be sure to send a status update.>


 


Thank you for your patience as we work to restore ac=
cess. 


 



Ja=
son Laing


SLR Operations Leadp>


NASA Space Communicati=
ons Network Services


Office: 301.823.2631:p>


=
 


87in;height:.2812in” id=3D”_x0000_i1025” src=3D”cid:image001.png@01D54792.F=
B94FBE0” alt=3D”cid:98ed86a0-1194-415e-a37c-2bd9b595f8ec”>



 



0in 0in”>

From: Laing, Jason (Peraton) (US Person)

Sent: Friday, July 26, 2019 4:21 PM

To: ilrs-ac@lists.nasa.gov=
;
ilrs-aac@lists.nasa.gov


Cc: ilrs-cb@lists.nasa.gov=
;
gsfc-cddis-ops@lists.nasa.gov
; .de”>christian.schwatke@tum.de; Szwec, Christopher (Peraton) (US Person=
) <CSZWEC@peraton.com>; Lam=
b, Rivers C. (GSFC-61A0) <rivers=
.lamb@nasa.gov
>

Subject: SLR Operations Center File Server




 


All,


 


Yesterday, the SLR Data Operations Center experience=
d a crash on our File Server, the system used for receiving station observa=
tion data and sending products to CDDIS and other users.  This outage =
was originally seen as intermittent connectivity
failures, but by the end of the day yesterday, the File Server was almost =
entirely unusable. 


 


We’ve been working to resolve this problem for=
the past day, and while we’ve been able to bring a new File Server o=
nline, we are currently in the process of configuring access for the system=
.  That process should be complete by Monday of
next week for station operations personnel, and Wednesday of next week for=
CDDIS file transfers.  Please feel free to reach out to me or the SLR=
OC at
gsfc-slr-data-ops@lists=
.nasa.gov
if you have any questions.  Thank you,


 


Ja=
son Laing


SLR Operations Leadp>


NASA Space Communicati=
ons Network Services


Office (auto FWD to ce=
ll): 301.823.2631


=
 


=3D”width:1.2187in;height:.2812in” id=3D”Picture_x0020_1” src=3D”cid:image0=
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