All,

At roughly 10:30AM (15:30 UTC) this morning, the SLR=
-OC connection to the outside world was restored.  Between then and no=
w, we’ve been assessing data flow, ensuring that systems are stable, =
and tracing down potential causes of the issue. 
This afternoon, the service provider confirmed that one of their systems w=
as in an off-nominal state and needed to be reconfigured.

We’ve started delivering some data products, a=
nd we’ll be keeping an eye on things to make sure that everything is =
flowing as expected.  We’ll also be working with the community t=
o make sure that products from Friday and the weekend are
delivered in a way that doesn’t interfere with normal operations.p>

Thank you,

On Friday morning (12/13), SLR-OC realized that we h=
ad no network connectivity between our operations environment and the outsi=
de world, and throughout the day, we worked with our service provider to de=
termine that there is a problem with
provider-owned hardware.  We’ve already scheduled a technician =
to be onsite as soon as they are available, hopefully today (12/16), and we=
are also investigating other options that might help with a faster recover=
y.  SLR data and products are still available
through the EDC and ILRS OC FTP sites.  Additional information will b=
e provided as status changes at the SLR-OC.

Thank you,

Ja=
son Laing

NSGN Operations Lead:p>

NASA Space Expl=
oration Network Services and Evolutiono:p>

Office: 301.823.2631:p>

=
 

87in;height:.2812in” id=3D”Picture_x0020_1” src=3D”cid:image001.png@01D5B41=
E.7FC47E20” alt=3D”cid:98ed86a0-1194-415e-a37c-2bd9b595f8ec”>>